1. Quality Guarantee
Every part is inspected before shipment. If you receive a product that is defective or does not match the agreed specification, notify us within 7 days of delivery with photos or video.
2. Return & Replacement Process
- Contact us on WhatsApp or email with your order number and evidence of the issue.
- We confirm eligibility and issue a replacement or refund.
- For verified quality defects, we cover the return shipping cost of the replacement.
3. Shipping Cost Responsibility
Returns due to our error (wrong or defective item) are at our cost. Returns due to buyer’s change of mind on standard items may be subject to a restocking fee; custom/OEM-branded items are non-returnable once production has started.
4. Refund Timing
Approved refunds are issued via the original payment channel (Alibaba Trade Assurance or bank transfer) within 7–14 business days after we receive and inspect the returned goods.